1. Order Processing
Orders are processed within 24–48 business hours after payment confirmation. You'll receive a tracking number by email once your order ships.
2. Delivery Times & Costs
We currently ship to all 50 US states.
Estimated delivery times:
- Continental US: 3–7 business days
- Alaska & Hawaii: 7–14 business days
Shipping costs are calculated at checkout based on destination, weight, and shipping method. We comply with the FTC's Mail, Internet, or Telephone Order Merchandise Rule: if we cannot ship within the timeframe stated at checkout, we will notify you and offer the option to cancel for a full refund.
3. Carriers & Tracking
We work with reputable US carriers (e.g., USPS, UPS, FedEx). Tracking updates are sent automatically at each stage of transit via the link provided in your shipping confirmation email.
4. Address Accuracy
Please make sure your shipping address is complete and correct. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. Re-shipping fees may apply if a package is returned to us due to an address error.
5. Lost, Delayed, or Damaged Packages
If your package is delayed beyond the estimated delivery window, check your tracking link and contact us at contact@functionallens.com.
For lost or damaged items, please report the issue within 48 hours of delivery and include photos of the packaging and product. We will arrange a replacement or refund in line with our Refund & Return Policy.
6. Sales Tax
Sales tax is calculated and collected at checkout for states where FunctionalLens has a tax collection obligation (based on economic nexus or physical presence), in accordance with each state's requirements.
Contact for Shipping Inquiries
Email: contact@functionallens.com
Company: Marcia&Simone, LLC
Address: 7345 W Sand Lake Rd Ste 210 Office 1499, Orlando, FL 32819